FAQs
When will I receive my order?
In most cases, (non-preorder) orders are shipped within 3-5 business days.
What do I do if there's a problem with my order?
Oh no! Sorry to hear it. Please reach out to us via the Contact page
...and include the following information:
- Full Name
- Phone Number
- Order Number
- Product Title
- Order Date
- A Brief Description of the Problem
Can I return/exchange my items?
You may return eligible items within 30 days of receipt. Please refer to our return policy for specifics.
While we wish we could accept exchanges, we're unable to manage that workflow as a tiny team.
Where can I find sizing information?
Since each of our products is unique, we ask that you please refer to the size chart listed in each product description for the most accurate sizing breakdown.
Is this ACTUALLY a small-scale operation?
You know it – we're a tiny team of two working to get you official Jonah Kagen products at a reasonable price and pace.
We appreciate your patience and patronage!
I'm an artist/designer and I'd like to submit a merch design – what now?
Nice! Jonah Kagen and team are dedicated to working with talented artists just like you. Please reach out to kylie@jonahkagen.com with a link to your book of work/visual resume.